Log it once. Query Pal routes it to the right department, chases it automatically if it stalls, and shows you exactly where it stands — start to finish.
A payment, change, claim or document on your policy.
🔑 Track my cases — sign in with your codeLog for a client, with your own request dashboard.
Support desk — log for any agent, full branch view.
Say it the way you'd say it — plain words are perfect. Or pick a topic below.
🔥 Most requested
Type it how you'd say it — we understand everyday language, not insurance jargon.
Choose the one that fits — we'll show you exactly what to prepare.
Logged, routed, and copied to everyone who needs to see it.
Usually resolved in — — expect an update by —. Keep your reference to follow up.
Paste the reference from your confirmation — it starts like RRB/2026/014/… (the part before the subject is enough).
Have a branch access code? Sign in to see all your cases →
Add an employee to your group cover. Group Insurance Administration receives it immediately and the branch tracks it to completion.
Take employees off your group cover. Pick everyone leaving on the same date, or do them one at a time — each person gets their own case and their own conversion notice.
Cover ends on the date you give. We email each person what they can do next, including their right to take the cover into their own name.
Sign in with the access code the branch gave you — individual and company codes both work.
Don't have a code? Get it by email →
Company accounts: codes are issued by the branch — email us.
Sign in with your agent number and password — both from the branch list.
Don't have yours? Email the branch and we'll sort you out.